Return and Refund Policy

Last Updated: September 4, 2026

At ISKON OUTFITS, we want customers to receive products in good condition and as described on our website.

1. Return Eligibility

A return or exchange may be accepted if the product meets the applicable return conditions specified for that order or product.

Products must generally be:

Unused and unworn

Unwashed

Undamaged

In original condition

Returned with original tags and packaging, where applicable

2. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, product type, clearance status, or other applicable restrictions.

The applicable return conditions will be communicated on the product page or at the time of purchase where relevant.

3. Wrong or Damaged Product

If you receive a wrong, defective, or damaged product, contact ISKON OUTFITS as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue.

4. Exchange

Exchange requests are subject to product availability and applicable eligibility conditions.

If the requested replacement is unavailable, an alternative resolution may be offered where applicable.

5. Refunds

Once an eligible return is received and inspected, the refund will be processed according to the applicable refund terms.

For prepaid orders, eligible refunds will normally be issued to the original payment method.

Refund processing time may depend on the payment provider or bank.

6. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return and the applicable return terms.

7. Rejected Returns

A return may be rejected if the product shows signs of use, washing, damage, alteration, missing tags, or otherwise does not meet the applicable return conditions.

8. Contact

To request a return, exchange, or refund, contact ISKON OUTFITS using the contact details available on our website and provide your order number and relevant details.